Frequently Asked Questions

To schedule an appointment, please book online using the below options.

Phone (028) 30278088

You can purchase in salon, via website or by calling (028)30278088.
Vouchers can be redeemed against any spa treatment, spa package or can be used to buy retail products from the reception, however this does not apply to discounted offers. Zen reserves the right to decline vouchers used for individual profit or gain nor can vouchers be used to gain extra monetary value unless otherwise approved.

The person making the booking for a group will be responsible for ensuring all those attending are (i) made aware of The Spa Policies, (ii) receive a copy of The Spa Policies and the medical questionnaire to be completed on attendance (as provided by The Spa on booking) and (iii) all such attendees comply with them. Any charges, as a result of The Spa Policies not being adhered to, will be the responsibility of the person making the original booking.

Please arrive at least 30 minutes before your treatment to Spa Reception to allow you sufficient time to change, complete your medical questionnaire and enjoy some relaxation time prior to your treatment.

Please note that appointments may alter by 15 minutes from the time stated at the time of booking.

Please note that the allotted treatment time includes time for consultation and aftercare advice.

If you arrive late for your appointment, your treatment will be adapted to the remaining time of your booking. 

A 10% gratuity can be made at the spa reception if you wish to show your appreciation to your therapist following your treatment.

Our aim is for Zen Day Spa to be a tranquil sanctuary and so we ask that you respect the other guests' relaxation time. This means speaking softly or enjoying the silence throughout your time in the spa. To maintain this peaceful environment, we ask that mobile phones are switched on silent and left in the lockers provided.

Smoking, food and the use of drugs in The Spa is strictly prohibited. It is also advisable to avoid the consumption of alcohol and heavy meals prior to, or immediately after any Spa treatment.

Please inform your therapist if any of the following apply to you: allergies, epilepsy, foot conditions, you are pregnant or within 6 weeks of birth of your baby or breastfeeding. (Some of the treatments which are safe during pregnancy should not be carried out during the first trimester), skin conditions, under-active/over-active thyroid, back problems, you have had any recent illness or injuries, any recent surgery's, heart condition or problems with circulation, on or taking high or low blood pressure medication. We will not be able to carry out any treatment if you are under the influence of alcohol.

The wellbeing of our customers has always been our number one priority. We have put a number of subtle precautions in place to ensure our customers are able to relax and rejuvenate in a safe environment. We are strictly adhering to government advice and are continuously monitoring our protocols in line with ongoing updates on best practice and social distancing. The spa has gone through risk assessments.

It is important you inform us, well in advance, of any medical conditions, allergies or injuries which may affect your treatment. By letting us know, our Front of House team can recommend the most suitable treatments and packages for you.

At Zen Day Spa we have a range of specially designed treatments and packages for pregnant women post first trimester. Our therapists can guide you to selecting a suitable treatment for you during this special time.

Lockers are provided for individual use, please ensure all items are put into the lockers.
However we recommend that you do not bring valuables into the spa.
Zen Day Spa does not accept any responsibility for loss or damage of personal items.

Zen Day Spa respects your privacy and is committed to protecting your personal data. The spa is an adult environment open to people over 18 years of age. To protect the privacy of our clients we ask that photos be taken only at our photo wall and phones to be turned off during the rest of the premises.

A non-refundable booking fee is required to secure all treatments. Guests who wish to change or amend treatment times/dates must provide a minimum of 48 hour’s notice. Guests who wish to cancel must provide a minimum of 48 hours notice or full treatment price will be charged No show appointments will be charged in full. Late arrival to the space may result in the reduction of your treatment time. Management reserves the right to alter or amend any of the details or prices at any time without prior notice.

Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time.
Our Returns Policy does not affect your statutory rights. *Vouchers cannot be returned or refunded.

It is important that you check your order or items upon receipt and always before use. If any errors occur then you should report them to us immediately so we can investigate. Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken. If you return an item from Zen Day Spa Online Shop, we will reimburse to you all payments received from you. We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees because of the reimbursement.

Zen Day Spa reserves the right to alter prices and change or discontinue services without prior notice. Treatment time includes pre and post consultation and turnaround.