Privacy Policy

By using our website; https://www.zendayspa.co.uk you are deemed to accept the terms of our privacy policy. If you are not in agreement with this, then please discontinue using our website.


In order to use our website; https://www.zendayspa.co.uk. you are not required to provide any personal information. However in order to gain access to particular services and features of our website we may require you to provide personal information, i.e. name, email address, address, phone number when placing an order with us or making contact with us through our online contact options.

We will not share any of your personal information with third parties for marketing purposes.

We track certain information about you when using our site, including browser information and your IP address. We use cookies (pieces of information that are stored on your hard drive relating to your use of our website and which enhance your experience of our website). You can clear these cookies if you choose to do so, however our website may be slower to load if you do not accept cookies.

We take our responsibility to protect your information very seriously and to ensure it is kept secure.

Returns Policy

We want to make returning a Zen Day Spa order as simple as possible, so we’re happy to offer a refund within 90 days of delivery – provided the items are unused and in the original packaging. 

Need to Return an Item?

Please give us a call to start the returns process at (028) 30278088. Alternatively, you can email your request to zenwellnessspa05@gmail.com – Please include your Order Number, item/items you would like to return and the reason for the return.

Refunds

Once we have received your parcel and allowing for the extra measures for the health and safety of our warehouse team we will be in contact to confirm the receipt of the returned goods and that your refund/exchange has been issued accordingly. Please allow 10-14 working days for your return to be processed (to be applied from the day in which the customer physically receives the product) and for our customer care team to contact you.

All refunds will be processed back on to the card originally used for purchase.

Unfortunately, products bought online must be returned by post and cannot be returned to any retail outlet or store.

We cannot refund any postal charges you incur to both deliver the item to you or to return the item to us, unless we have sent you the wrong items, or your order is faulty, damaged or not as described on arrival.

We cannot refund any Tax, Customs or Duties charges that you may have incurred at the time of delivery.

Company Registration

Company Name: Infinite Life Solutions Ltd Trading as Zen Day Spa

Business Address: 5-9 River Street, Newry BT34 2DQ

Company Registration: NI640490

Company Registered Address: 6 Lisbane Park, Mayobridge, BT34 2SH

VAT:  293737953